Confirms orders, answers questions, handles objections, and helps recover hesitant buyers — in Arabic dialects, French, and English.
Requires Growth or Advanced plan · Add-on from $9/mo USD
High
Share of chats resolved automatically
Fast
Typical first response time
Multilingual
Arabic, French, English & more
Always on
When your team is offline
The assistant understands context, handles objections, and adapts tone to match common support style.
CODOS AI Agent
Online
Every conversation type your team deals with daily — automated.
Sends confirmation request, handles one-tap replies, updates order status automatically.
Understands cancellation intent in any language, processes it, and logs the reason.
Answers "where is my order?", shares tracking links, and updates on delays.
Responds to common objections with polite, policy-aligned replies.
Accepts new addresses, validates them, and notifies the courier automatically.
Handles "can I change size/color?" requests and updates the order.
Transcribes and understands WhatsApp voice messages (Enterprise tier).
Understands product photos sent by customers (Enterprise tier).
Detects when a human is needed and routes to your inbox instantly.
Add to any Growth or Advanced plan. Scales with your conversation volume.
AI Basic
500 conversations/month
AI Pro
2,000 conversations/month
AI Enterprise
10,000 conversations/month
AI Agent requires Growth or Advanced base plan · Billed monthly · Cancel anytime
No. The AI handles routine conversations so your team can focus on complex cases. You can set it to escalate to a human any time the customer asks, or when sentiment turns negative.
Arabic (including regional dialects), French, and English — often mixed in the same conversation. It adapts to how the customer writes.
Yes on AI Pro and Enterprise. You can set the tone (formal/casual), add your brand name, and give it product-specific knowledge and FAQs.
One conversation = one customer thread from first message to resolution, regardless of how many messages are exchanged. A 20-message back-and-forth is still one conversation.
You'll receive a warning email at 80%. Once the limit is reached, the AI pauses and your team handles conversations manually until the next billing cycle or you upgrade.
Start on Growth plan and add the AI Agent. Results vary by store volume and setup.